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Privacy Policy

Its just me here, but Wix (the platform I used to build this site) does collect data for analytics. So just so you know where it goes... 

Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

  • This information may also include details about your use of this website, including:

    • Clicks

    • Internal links

    • Pages visited

    • Scrolling

    • Searches

    • Timestamps

 

We share this information with Wix, our website analytics provider, to learn about site traffic and activity.

 

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Wix uses.

 

These functional and required cookies are always used, which allow Wix, our hosting platform, to securely serve this website to you.

 

These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

 

Customer accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

 

  • This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number (if provided) 

 

We share this information with Wix, our website hosting provider, so they can provide website services to us.

 

Emails

  • You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  • You enter your email address at checkout, or are logged into your Customer Account

  • You add a product which is in stock to your shopping cart.

  • You close your browser or leave this website without completing your purchase.

  • You can unsubscribe from these messages at the bottom of the email.

  • The email will link back to this website, where you can pick up where you left off and complete your purchase.

 

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

  • It’s not possible to unsubscribe from these messages.

 

We share your contact information with Wix, our website hosting provider, so they can send these emails to you on our behalf.

 

Visitor data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

 

We share this information with Wix, our online store hosting provider, so that they can provide website services to us.

 

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

 

Shipping

What are the average arrival times?

You guessed it, more delays. There are some unpredictable shipping delays from USPS right now because of COVID-19 but below I have an estimate to better help you gauge when your package will arrive once you receive a shipping notification.

US orders ship in  7-10 business days 

 

Do you ship internationally?

Unfortunately, not yet. 

 

I placed an order, when will I get my tracking number?

Once your product is fulfilled and a shipping label is created you will receive an email with tracking info. Just keep in mind that it can take up to 48 hours for that item to actually be put in the mail for you to start checking on where it’s located as it makes its way to you. 

 

Will multiple products in one order arrive separately?

Yes. If your order includes different products they will arrive separately. Things like mugs, posters, custom cut and sew pieces and apparel are sometimes made at different facilities and require different packaging making them arrive at different times.

 

Will I be charged customs for my order?

Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy is different, we can’t always cover these fees at checkout. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost

 

Please check with your local customs office directly to see if they apply duties & taxes to your purchases.

 

When will I receive the digital item I purchased?

After you purchase a digital product you will receive a download link via email right away to grab your goods. If you did not receive this email you either put in the wrong email address, or it may have ended up in your spam folder. 

 

To prevent theft, this link expires in 24 hours. If you fail to download in time, no worries. Just forward that email to Customer Support at support@lettershoppe.com so we can resend that download link for you. 

 

Returns and Exchanges

Can I return or exchange a product?

There are no refunds or returns for items unless they are damaged or get lost in the mail. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly. 

You can cancel your order within 24 hours and the funds will be made to account used to purchase items. After 24 hours we are no longer able to process refunds. 

 

There are also no refunds or returns for digital goods. 

 

What if my order never arrived?

If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, I'd be happy to send you a replacement to the correct address.

 

If the shipping address was correct, get in touch with Customer Service at dinerghoul@gmail.com  with your order information. That way I can either issue you a full refund, or try to replace your order by sending it to a new address to prevent it from getting lost again. 

 

What if my order arrives damaged?

The last thing I want is for you to be stuck with a damaged item. If it arrives damaged, then please get in touch with me for a replacement at no charge! We have a 14 day replacement policy, but if you don’t  contact us by then we can no longer offer a replacement for free. 

 

To make this process go faster please provide photos of the unsatisfactory product, your order information, and email Customer Support at dinerghoul@gmail.com so we can make it right.

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